National Student Survey (NSS)

Learn about the National Student Survey (NSS) 2022 and how to promote this to students.

What is the National Student Survey

The National Student Survey (NSS) is a national survey, which has been conducted by Ipsos MORI annually since 2005. The survey provides students with an opportunity to give their honest opinions on what they liked about their time on their course.

This feedback provides us with a picture of what the learning experience has been like for students completing their course in that year. We are able to use the results to identify areas of strength and weakness. This information can be used to help effect changes designed to improve the student experience for both current and prospective students. More widely, the NSS provides information as part of the higher education quality assurance system.

The NSS is commissioned by the Office for Students (OfS), on behalf of the UK funding bodies and administered by Ipsos MORI, an independent research company and as a result all responses are anonymous.

NSS Help Cards from Ipsos MORI

Key dates timeline

See below for key dates when the University and Ipsos MORI will be communicating with eligible students, and what you can do to help promote the NSS:

Key dates

Week commencing 6 December 

  • We (centrally) will send required NSS pre-notification to eligible students (includes GDPR and student guide on inappropriate influence)
  • Staff NSS briefing by Head of Student Experience Mica Rose on Friday 10 December 

Week commencing 31 January

  • Send a pre-emptive reminder email to let eligible students know that they will receive an invitation from Ipsos MORI the following week, the importance of survey and incentive details 

Survey week 1 (Week commencing 7 February)

  • 2022 NSS start date for Kent is 7 February
  • Ipsos MORI will email students on Thursday 10 February with survey link
  • Providers can arrange dedicated sessions for students on Friday/Monday to maximise the use of unique email links (not compulsory for students to attend)
  • Providers can generally promote the NSS with reference to the invitation email that eligible students will receive from Ipsos MORI

Survey week 2 (Week commencing 14 February)

  • Ipsos MORI will send first reminder email on Monday 14 February to non-responding students
  • Ipsos MORI will send SMS reminders to non-responding students' phones on Thursday 17 February
  • Providers can arrange dedicated sessions with students on Tuesday/Wednesday to maximise use of unique email links, or Friday while SMS reminders are still fresh in students' minds (non compulsory for students to attend)
  • Providers can generally promote the NSS with reference to the reminder emails  

Survey Week 3 (Week commencing 21 February)

  • Ipsos MORI will email second reminder to non-responding students on Friday 25 February 
  • Ipsos MORI will begin telephone interviews with students and follow up later in the week
  • Providers can arrange dedicated sessions on Wednesday/Thursday to maximise the use of unique email links (not compulsory for students to attend)
  • Providers can generally promote the NSS with reference to the SMS reminders

Survey week 4-5 (Weeks commencing 28 February and 7 March)

  • Providers can send email reminders to eligible students to encourage completion
  • Providers can arrange dedicated sessions/visit lectures or teaching sessions to promote the survey (not compulsory for students to attend)

From 1 March onwards

  • Ipsos MORI will begin the targeted follow-up phase. All non-responsive students will be contacted, including an additional SMS reminder. In addition to targeted follow-ups, for NSS 2022, all providers who are at risk of not meeting the publication threshold will be automatically put into a booster phase to send additional reminders to their non-responding students
  • Providers’ specific communications and promotion can continue until the survey closes

Final Survey Week (Week commencing 25 April)

  • NSS closing date is 30 April 2022
  • Reminder emails from Ipsos MORI will be sent to  non-responding students in the final survey week
  • Providers can arrange final dedicated sessions to maximise the use of unique email links (non compulsory for students to attend).

  

NSS digital materials

Logo and QR code

NSS logo
QR code which takes you to the National Student Survey

NSS YouTube video

You can also share the YouTube video below which explains more about the NSS.

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