IT services

About the IT systems and services available to staff

Email and communications

Email for staff and postgraduate researchers has moved to Office 365.

New web link to log into email

  • Go to outlook.office365.com
  • Log in with your Kent IT account username followed by @kent.ac.uk not your full email address, for example: abc12@kent.ac.uk

This replaces owa.connect.kent.ac.uk

About email: setup and usage advice

If you're having any problems accessing email or related services, these frequently asked questions may help:

Office 365 email move FAQs

Communication and collaboration tools

Staff PCs

Your staff PC is likely to be a Staff Managed Desktop. It provides a secure PC environment with a range of corporate and teaching software.

Using your staff PC

Teaching PCs

Lecture theatres and seminar rooms have teaching PCs, which are identical to student PCs and run Windows 10 with Microsoft Office 2016.

The first time you log-in, you'll need to allow five minutes as the PC loads your preferences. Future log-ins are much quicker.

Tips for using teaching PCs

Software

The University has site-wide licenses for work and study related software so that you can use your own device. Find out what free and discounted software is available to you:

Software for my personal use

Off campus working

You can access files and IT services on the Kent network from off campus.

Work from home

Saving and accessing files

Use your space on the Kent network to save work and share files in your team, instead of saving directly onto your staff PC or laptop. Files saved on the network are backed-up daily, and you can access them from off campus.

How to access and save to the network

Assistive technology

You can search for productivity tools and assistive technology to find external apps and tools we've tried and tested as well as software we provide for Kent users.   

Library and IT services for people with disabilities

Printing

You can access most staff or student printers to print copy or scan.

How to print, copy or scan

Wi-Fi

The campus Wi-Fi network is eduroam. You need to run our setup tool before you can access it, and can do this from off campus before you arrive. 

Setup campus Wi-Fi

Protect your tech

IT security: protect your work, devices and privacy, plus what to do if you suspect you have a virus.

Virus protection and IT security advice

Your IT Account

Your Kent IT Account gives you access to services such as email, the Kent network, staff PCs and printers, software, campus Wi-Fi, Library online resources and more.

Find out about:

  • activating your IT Account
  • requesting an IT Account for a new member of staff
  • what services are available with your account
  • what happens when you leave Kent.
About your IT Account

Teaching support

Departmental IT support

Website services

We offer a broad range of web services for departments, research projects and affiliated university institutions and can advise on many aspects of your web needs. These include new website development, existing site re-development, bespoke system and database development, design production, audit and security checks of existing sites and more.

Projects are allocated a project manager and are accompanied by an agreement which details the scope of the work, costs and timescales.

More about website services

Moving IT when you move offices

I've you've got an office move coming up, make sure the facilities in your new office will meet your IT needs.

Do this at least a month before you need to move, so we have time to arrange extra sockets etc if needed:

Buying staff PCs 

Buying staff PCs and laptops: software and maintenance costs

Disk space and server management

Rent disk space and get advice or help with managing servers

Help and training

IT Service Desk

Contact us for help and advice about using IT at Kent. 

Open weekdays 08.00 - 17.30:

More about the IT Service Desk

IT help for Commercial Services

Commercial services staff: contact Commercial Services for IT help as this is your dedicated IT support service:

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