Email for staff and postgraduate researchers has moved to Office 365.

New web link to log into email

• Go to outlook.office365.com
• Log in with your Kent IT account username followed by @kent.ac.uk not your full email address, for example: abc12@kent.ac.uk

This replaces owa.connect.kent.ac.uk

If you're having any problems accessing email or related services, these frequently asked questions may help:

Communication and collaboration tools

• Mailing list service: find out more including how to see what lists you're on
• Video conferencing at Canterbury, Medway, Brussels, or from your desk
• SharePoint: share documents and tasks within your team or to all Kent staff.
• Kent blogs: promote and enhance your work online
• Skype and Skype for Business: offers live chat, video calls and virtual meetings with colleagues and external contacts  

Your staff PC is likely to be a Staff Managed Desktop. It provides a secure PC environment with a range of corporate and teaching software.

Teaching PCs

Lecture theatres and seminar rooms have teaching PCs, which are identical to student PCs and run Windows 10 with Microsoft Office 2016.

The first time you log-in, you'll need to allow five minutes as the PC loads your preferences. Future log-ins are much quicker.

The University has site-wide licenses for work and study related software so that you can use your own device. Find out what free and discounted software is available to you:

You can access files and IT services on the Kent network from off campus.

Use your space on the Kent network to save work and share files in your team, instead of saving directly onto your staff PC or laptop. Files saved on the network are backed-up daily, and you can access them from off campus.

Assistive technology

You can search for productivity tools and assistive technology to find external apps and tools we've tried and tested as well as software we provide for Kent users.   

Library and IT services for people with disabilities

You can access most staff or student printers to print copy or scan.

The campus Wi-Fi network is eduroam. You need to run our setup tool before you can access it, and can do this from off campus before you arrive. 

IT security: protect your work, devices and privacy, plus what to do if you suspect you have a virus.

Your Kent IT Account gives you access to services such as email, the Kent network, staff PCs and printers, software, campus Wi-Fi, Library online resources and more.

Find out about:

• activating your IT Account
• requesting an IT Account for a new member of staff
• what services are available with your account
• what happens when you leave Kent.

• Audio-visual equipment: find a room or borrow what you need
• Record lectures with Kent Player and publish them to Moodle 
• TV, radio clips and stock footage
• Module evaluation: get feedback on courses and teaching

Website services

We offer a broad range of web services for departments, research projects and affiliated university institutions and can advise on many aspects of your web needs. These include new website development, existing site re-development, bespoke system and database development, design production, audit and security checks of existing sites and more.

Projects are allocated a project manager and are accompanied by an agreement which details the scope of the work, costs and timescales.

More about website services

Moving IT when you move offices

We need at least a month's notice for any work to install power and data in a new office: use this checklist to assess your IT needs (pdf). You'll also need to dispose of unwanted IT equipment.

Buying staff PCs 

Buying staff PCs and laptops: software and maintenance costs

Disk space and server management

Rent disk space and get advice or help with managing servers

• IT training: boost your skills in software, IT security and more
• Web authors: resources and support for you
• Service request forms for IT services.

IT Service Desk

Contact us for help and advice about using IT at Kent. 

Open weekdays 08.00 - 17.30:

• phone: 4888 
• email: helpdesk@kent.ac.uk
• online chat

IT help for Commercial Services

Commercial services staff: contact Commercial Services for IT help as this is your dedicated IT support service:

• extension 3755
• commercialservicesit@kent.ac.uk